Objective
Refresh the MoneyMutual brand to help it reconnect with its audience after the departure of longtime spokesperson Montel Williams.
Challenge
The exit of Montel Williams left a significant gap in MoneyMutual’s brand identity, causing confusion and eroding trust among consumers. Revenue declined, and marketing was effectively put on pause.
Approach
I led a strategic brand refresh that began with a discovery phase analyzing the trust signals Montel had provided. From this, I developed three new brand pillars: authority, trust, and compassion.
I then conducted a full audit of existing assets and created updated brand standards to preserve remaining brand equity. All marketing materials—web, TV, email, and digital—were rewritten and redesigned. I also introduced new channels and strategies including:
+ A browser-push notification strategy to augment automation
+ A Google My Business presence to combat competitor keyword squatting
+ New TV spots to reestablish visibility and credibility
Outcome
Organic and direct traffic increased post-relaunch, and the browser-push channel became a reliable revenue driver.
Role
Brand Strategy, Creative Direction, UX/UI, Copywriting, Campaign Development

What I led
Brand Standards & Visual System
UX/UI Design and Wireframes
Web Copy & Email Messaging
TV Creative & Production
Browser-Push Automation
Graphic Assets & Motion Design
Video Production & Direction
Project Management

30 second TV Spot created completely in house.  
Home page mocks created in Adobe XD: Desktop & Mobile Viewports. Live version with welcome video can be seen at MoneyMutual.com    
Home page mocks created in Adobe XD: Desktop & Mobile Viewports.
Email A/B test template mocks created in Adobe Photoshop.
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